Alibaba.com AM Service is an exclusive consulting offering from Alibaba.com. The service is designed to help sellers with greater than usual support to unleash the full potential of their digital storefront.
If you need your business to scale faster or want high-value assistance on-demand, Alibaba.com AM Service may be right for you. This guide explains all you should know about Alibaba.com AM Service. You’ll find AM Service helpful if you:
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Alibaba.com Account Manager Service (AM Service) is a deluxe consulting service on the platform. AM Service is designed to offer exclusive technical and operational support to new and existing suppliers who need extra help.
As one of the world’s largest B2B marketplaces, Alibaba.com provides one of the most comprehensive trade directories online. There are so many ways to grow your business on the platform, including B2B e-commerce tools to help you find, engage, convert and satisfy global buyers.
But, while it’s easy to use, some sellers may need more help than usual with the platform. For instance, the scale and variety of Alibaba.com services can sometimes be daunting for new sellers. Or you may find that you require more dedicated help to cope with the demands of your high-growth store.
If you believe that general channel support does not meet your store’s requirements, AM Service can provide the next-level assistance you want.
With AM Service, sellers gain the opportunity to work with high-level industry and operational experts. You’ll enjoy on-demand access to these professionals and obtain the timely support you need to grow your online store. Whatever your needs, you can access reliable expertise with Alibaba.com AM Service.
Read through the next section to learn more about AM Service, including its key features and who needs it.
AM Service operates as a next-level customer service offering. It provides exclusive seller training, niche insights, and the benefit of a stand-by team who will support your store on its Alibaba.com journey.
While sellers on the platform have different needs and objectives for their storefront, AM Service brings expert help to achieve those daily operations
AM Service provides professional assistance that caters to these needs and helps enable your storefront’s success. Here are some of the core features of AM Service and how it supports your online store.
A core feature of AM Service is the direct interaction it provides. You receive direct help and expertise from a team of professionals without intermediaries. As a result, there’s no processing time or wait period before you can access the assistance you require.
Another perk of direct service is the one-to-one communication it entails. You’ll interface with your support team in real-time, receive rapid feedback, and gain efficient resolution of any issues or questions you highlight.
And this ensures that your business can respond immediately and adequately to arising problems.
AM Service is not a mainstream support solution. Instead, it provides personalized services tailored to your company’s needs.
As McKinsey & Co. report, personalization can help businesses gain a sustainable comparative advantage.1 AM Service provides the support you need so that you can also serve buyers better and create a unique advantage for your business.
Your AM Service team will help you establish a strong digital presence and aid you with critical insights into your brand and products. In addition, you’ll learn how to succeed on the platform and benefit from tips to improve your business.
The Alibaba.com AM Service consists of highly experienced and skilled professionals. They will help you set up an account that is attractive to global buyers and assist you with tips to excel on the platform.
With their technical expertise, AM Service professionals can help you understand and maximize Alibaba.com tools. You’ll learn what tools to use, how to unlock their full potential, and what areas of your store to target for optimal results.
Consequently, whether you’re new to the platform or have operated a storefront for years, you’ll likely find ways to improve with the AM Service team.
As we’ve mentioned, every business has different needs and priorities. The AM Service offering recognizes this and accommodates your distinct business requirements. You can access flexible service options under different packages according to your business objectives.
Whether you require a dedicated professional to lead you through the first few months of seller onboarding or desire full-time management for the whole year, AM Service has a package to meet your needs.
With AM Service, you’ll be working with proven experts. The team consists of savvy industry and operational professionals certified by Alibaba.com.
AM Service experts are located worldwide, including in Korea, the United States, and Italy. Consequently, you’ll access localized help that fits your business circumstances and customer demographic.
AM Service comes with several deluxe benefits and service offerings. The program offers a broad range of consultancy, account management, and training expertise. And these are distributed across two flexible deal packages designed to meet your needs.
Let’s take a closer look at some of the core benefits you’ll enjoy with AM Service.
Sellers participating in the AM Service program have their pick of consultancy, management, and training competence delivered by experienced professionals. Each area has different service levels, from basic support to granular intervention.
Sellers who sign up for AM Service in 2022 may be eligible to receive a bonus third-party mini-site package. This bonus service will include:
Please note that this special offer has limited quantities and is therefore available on a “first come, first serve” basis. So, it’s worth acting quickly to contact an Alibaba.com consultant and select an AM Service package immediately.
Whether you’re a new seller or an old hand on Alibaba.com, having expert assistance on-demand will be a big help.
You gain the opportunity to significantly improve your storefront by relying on the expertise of Alibaba-certified professionals. Additionally, receiving professional help may help unlock your store’s potential and take you to the next level of growth.
If you’d like to learn more about AM Service or get started with a package that suits your company, an official AM consultant or Alibaba.com sales and service rep can help.
The AM consultant or sales and service rep will explain more about the service, available packages, and the best mix of services for your business.
Who will provide Alibaba.com AM Service?
Official Alibaba.com professionals provide AM Service to new and existing sellers on the platform. These professionals are experienced industry and operations consultants certified by Alibaba.com. Suppliers can look forward to receiving high-quality support and training from a skilled AM Service team.
Who should use AM Service?
AM Service may be a good fit for businesses that:
How is AM Service different from Alibaba.com channel service?
AM Service differs significantly from Alibaba.com channel service in terms of personnel, skills, and services.
How much does AM Service cost?
Contact an AM consultant or Alibaba.com sales and service rep to receive information about AM Service packages and their pricing.
AM Service gives new and old sellers on Alibaba.com access to high-quality, on-demand support. While understanding and maximizing the platform can take time due to the variety of tools offered, AM Service provides a sophisticated way to rapidly get going and begin selling successfully.
If you already have an Alibaba.com seller account, it’s worth considering how AM Service can help take your business to the next level. And if you don’t have an account on Alibaba.com, open a seller account today to access a new world of B2B opportunities.