“Entrepreneurship is a voyage, and every challenge is a hidden opportunity," says the founder of Heavenly Autoworks. "With Alibaba.com, we transformed these opportunities into stepping stones that lead to global success.”
- Bridget Zinhle Ndlovu, Managing Director of Heavenly Autoworks
In 2017, Heavenly Autoworks sprouted from a single seed of consultancy expertise into a trading entity with deep roots in the agriculture sector. Fast forward to 2022, the company planted its digital presence on Alibaba.com, enriching its growth with over 300 products, and achieving a commendable 3-star rating within its second year.
The partnership with Alibaba.com bore fruit quickly, yielding an average of 10 daily inquiries, with half ripening into buyers and long-term partners. These figures are not just numbers; they represent the trust and reliability Heavenly Autoworks has cultivated through the platform.
Customer acquisition posed a significant challenge, but the integration of Alibaba.com's AI tools for product listings and message automation proved to be a game-changer. "The fast response to clients is helpful; it boosts our star rating by improving reply times and rates," the founder explains.
Heavenly Autoworks's endeavors have reached international markets, with a substantial export footprint in the USA and Germany. Their largest Alibaba.com order, a 500-ton cement deal, was shipped to Cameroon, symbolizing the potential for even greater achievements.
Alibaba.com has been instrumental in Heavenly Autoworks's 15% export growth rate for the first half of the year, with expectations set high for the remainder of 2023. A significant 40% of their business now stems from the platform, showcasing a strong online presence that complements their offline activities.
The company's success story is not just measured in sales but in the impact on people. "We've made a considerable difference to our customers and employees," the founder states. "We've forged great business friendships, hosted international visitors, and participated in trade shows, thanks to Alibaba.com."
Reflecting on their journey, the founder of Heavenly Autoworks praises Alibaba.com as a driving force for their business and encourages new suppliers to utilize the platform's tools to their fullest. "Engage actively, and be vigilant against scammers," they advise, "and you will see your business take flight."
Alibaba.com has been more than a marketplace for Heavenly Autoworks—it has been a launchpad for global aspirations, turning a once local consultancy into a thriving international trading firm. Their story is a testament to the transformative power of digital commerce, as they continue to harvest the rewards of global trade.