How to respond to buyer inquiries

Although most buyers purchase on a smaller scale under the modern day B2B e-commerce climate, responding to inquiries is still a crucial step in establishing meaningful communication with a buyer. Answering questions in detail and in a timely manner is a must for converting inquiries into orders, and making more sales on Alibaba.com

Share with you several tips for responding to inquiries:

•Respond to all inquiries within 24 hours in order to maintain a good response rate and maximize your chances of winning new orders.
•Double-check your grammar and spelling before sending your response to make sure you look professional.
•If possible, respond to the buyer during their working hours.
•Stay in touch by notifying them of promotions, new products or exhibitions you will take part in and more.
•Make sure you have high quality product pictures and videos as well as certificates that you can share with interested buyers to show off your products and professionalism.

Remember that inquiries don’t turn into orders with only one reply, follow up communication is very important.